Terms and Conditions

Terms of Use

Richmond House Insurance Brokers Ltd (rhg Insurance Brokers) have made all reasonable efforts to ensure that the information on this website is accurate and up to date. rhg Insurance Brokers accept no liability if information is incomplete, incorrect or out of date.

You can download or print information from this website as long as it is for personal, non-commercial use, either as a private individual or for use by your company. It is not permitted to sell or distribute any part of this website or its content. Neither is it permitted to make part of this website available, either directly or as a hyperlink, to others unless you have written permission from rhg Insurance Brokers.

You may not alter or misuse the rhg Insurance Brokers brand.

Any copyright, trademarks and intellectual property rights relating to this website belong to rhg Insurance Brokers.

You are not permitted to use this website for non-legal reasons and will not send unsolicited marketing materials, spam, volume messages or other materials that interfere with the operation of this website and the experience that visitors receive.

This website is provided free of charge however rhg Insurance Brokers reserves the right to change, suspend or terminate any part of this website without notice and to limit access to some or all of the site.

Where necessary, you may provide us with personal information about you, including your name, address and contact information. We will store and utilise that information to carry out general insurance and other services for you on the understanding that the individual concerned has given permission for their personal data to be shared with us. We will process and store your data for no longer than is necessary considering the reasons for which it was first collected. You can find out more about how we use your data in accordance with the GDPR in our privacy policy.

rhg Insurance Brokers accept no liability for external websites that it provides links to in terms of the accuracy of its data or of their security.

rhg Insurance Brokers accepts no liability to you (except in the case of personal injury or death caused by its negligence or for fraud) whether in contract, tort (including negligence) or otherwise, arising out of it in connection with this website. Your sole remedy is to discontinue using this website.

rhg Insurance Brokers may alter these terms and conditions at any time and use of this website following any alterations represents agreement to the changes. If you are in breach of these terms, rhg Insurance Brokers may suspend access to this website and refuse any further access.

These Terms and Conditions and the content of this website are governed by English law whose Courts shall have exclusive jurisdiction. Any questions or enquiries which you have in relation to this website or in relation to rhg Insurance Brokers should be addressed to:

Website Compliance Officer
rhg Insurance Brokers
Premier House
Argyle Way
Stevenage
Hertfordshire
SG1 2AD

rhg Insurance Brokers is authorised and regulated by the Financial Services Authority, registration number 301691.

Complaints

At rhg Insurance Brokers we are committed to providing the very best service but if any time you have a complaint about us, please contact us via phone, email or in writing.

We will respond to your complaint promptly and explain how we will handle it and when you may expect our reply. If the complaint cannot be resolved within that timescale, we will write to explain why and include the amended timescale.

If you are dissatisfied with our final decision you may be able to refer the matter to the Financial Ombudsman service at:

Exchange Tower
Harbour Exchange Square
London
E14 9GE

www.financial-ombudsman.org.uk

Tel. 0800 023 4567 (calls to this number are free on mobile phones and landlines) or 0300 123 9123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.

If your complaint relates to activities or services provided by another party, we will ensure that your complaint is forwarded to the appropriate party and we will assist you wherever possible in resolving the complaint.